How to write shorter procedures

by admin on January 10, 2014

Write your procedures so that reader can perform the task correctly. Sounds obvious, right? Most procedure writers make the mistake of adding too much information, and cluttering up the text, or leaving critical information out, so the reader can not perform the task. In this tutorial, let’s look at how to reduce the word count [...]

Identifying Where Procedures Are Performed

by admin on September 22, 2013

What do we mean by the location in procedures? What we mean is WHERE does the user perform this actual task. This might seem obvious but what can happen is: The writer assumes the reader will know where to perform the action. The place in the application, for example, a menu option is in different [...]

Procedure Titles: 5 Ways to Improve

by admin on September 21, 2013

Recently, we looked at how much detail is required when writing procedures. Let’s look at the title section of your procedure. This will be the first piece of content the reader encounters, so it’s important to give it some thought.  You want to make sure it’s accurate but also effective. For example, how long should [...]

Should I add screenshots to my procedures? It depends for several reasons. For example, when writing SOPs, I prefer to add a high res process diagram at the end of the procedure. This shows it connections to other procedures and exchanges between actors. However, sometimes it helps to include a procedure in the procedure if, [...]

Procedures: How to Create Action Steps

by admin on September 12, 2013

Action steps are the individual steps performed in a procedure. Most procedures are performed in a sequence, however, you also need to consider other factors, such as multiple choices when performing a task, its secondary tasks, and other related procedures. To round off the procedure, it helps to put it in context – where does [...]

5 Procedure Writing Guidelines

September 10, 2013

Want to improve your procedures? Today we look at five simple ways to sharpen your SOPs. Let’s look at five terms frequently used in procedure manuals, instructional guides, and process design. 5 Procedure Writing Guidelines In procedures, the following five words are often used incorrectly. To avoid these mistakes, do as follows” Button Names – [...]

Read the full article →

Procedure Title – How to Write Smarter Headings

September 8, 2013

Want to improve the title of your procedures? Let’s look at some ways to make the title more useful to the reader and also reflect the exact nature of the task. The title of your procedure serves several purposes: Identify purpose – distill the purpose of the task into a single sentence, remove clutter, and [...]

Read the full article →

Writing Procedures: Okay v OK

September 7, 2013

In this procedure writing course, we look at different ways to improve your SOPs, processes, and instructions materials, so you have a consistent and effective writing style. Sometimes, it’s the small things that make a difference. And a good example of this is when to do with OK, Ok, and Okay. Which one should you [...]

Read the full article →

Why Shorter Procedures Work Best

September 4, 2013

If you are new to writing procedures there can be a temptation to dress up the language of the SOP to disguise your lack of experience or make the procedure sound more ‘professional’. The opposite usually happens. The procedure sounds stiff, doesn’t flow, and is often unreadable. Instead, use short words, keep to the point, [...]

Read the full article →

How to Write the Benefits Section in Procedures

September 1, 2013

Before you start writing your procedure, give some thought to how this will benefit them both from a personal and business level. In other words, you can encourage the reader to use your procedures if you describe the ways their life will be easier if they follow the steps exactly as you have written them. [...]

Read the full article →

SOP Writing – How Much Detail Is Required?

October 22, 2011

How much information do you need to include in your SOP? One of the dilemmas for procedure writing is working out what level of detail is required when creating SOPs (standard operating procedures). Too little and the user can’t perform their tasks correctly. Too much and the documents seem so dense that nobody wants to [...]

Read the full article →

How to Use Numbers in Procedures Correctly

October 20, 2011

When writing procedures, should you write one or 1? It’s a small detail but how you use numbers in SOPs influences how others interpret your instructions and perform tasks correctly. In some situations, you should use one whereas in others 1 is the correct word to use. So, which one should you use? And where? [...]

Read the full article →

SOP Naming Conventions

October 18, 2011

What are naming conventions and why are they so important in procedure writing? If you’re responsible for writing SOPs, then you need to develop naming conventions that help you control how procedures are written, reviewed, published, and archived. Don’t worry – it’s not as difficult as it sounds. Naming Conventions 101 The first question is: [...]

Read the full article →

Warren Buffett’s 10 Steps To Better Report Writing

October 12, 2010

Buffett writes like he speaks. Direct, immediate and without pretension. “For more than forty years, I’ve studied the documents that public companies file. Too often, I’ve been unable to decipher just what is being said or, worse yet, had to conclude that nothing was being said. If corporate lawyers and their clients follow the advice [...]

Read the full article →

How to Prioritize SOPs When Controlling Documents

October 12, 2010

What’s the simplest way to control numerous SOPs documents, especially if you’re managing a team across different business units?

Read the full article →

Step 10 – How to Implement Procedures

September 22, 2010

The best way to implement policies and procedures is to ensure they are well-written, useful, and simplify things for the reader. Use this checklist to ensure that your SOPs get implemented correctly.

Read the full article →

Stage 9 – Publishing the Standard Operating Procedures

September 20, 2010

Once the SOPs and Procedures are signed off, we need to publish them. This process is relatively simple… if the correct guidelines are for naming conventions, track changes, documents are converted to PDF correctly, uploaded to the Document Management System, and outdated documents are moved to the Archive folders.

Read the full article →

Stage 8 – Signing-off the Procedure

September 18, 2010

We’ve now completed seven stages in the Procedure writing process. From gathering the requirements, interviewing the Subject Matter Experts, drafting the procedures and getting them reviewed. This takes us up the stage where the documents must be signed off by the Project Stakeholders. While this seems straightforward, there are a few hazards that need to be avoided.

Read the full article →

Stage 7. How to Test Standard Operating Procedures

September 16, 2010

In Part 7 in our series on writing Standard Operating Procedures we look at how to test the Procedures. The first question is who tests the procedure? One of the risks of testing your own procedure is that you’ve become snowblind to how the process actually works and fail to see steps that need to be captured. Also, you may take things for granted which the reader needs to be aware of, such as security precautions or items that need to be in place for the procedure to work.

Read the full article →

Stage 6 – How to Write Standard Operating Procedures

September 14, 2010

This is Part 6 in our series on writing Standard Operating Procedures. If you’ve missed the first five, sign up for the newsletter and the while set of tutorials will be sent to you automatically.

Read the full article →