Standard Operating Procedure Tips, Tools, Templates, Forms and Checklists

The aim is to introduce the key concepts involved in: Designing Writing Formatting Testing and Maintainingg Standard Operating Procedures (SOPs) These tutorials will look at how you can put together a team of writers who can write procedures to an acceptable level so that your company is better organised, both internally and customer-facing. … Some of the other topics will include: Role and Function of SOPs How to conduct a Needs Assessment How to implement SOPs How to Evaluate SOPs How to create SOP templates How to format SOPs, Process, and Flowcharts How to define a SOP At the end of the course, we’ll share some free sample SOPs and other resources that will help you write your procedures.

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At the end of the workshop, our client confessed, ‘I didn’t know our business worked like that’.

We’d come onsite and over three months mapped out the processes in his Finance, Sales and Operations Depts. For me, one of the most rewarding aspects of Business Analysis is discovering how a business works and then mapping it out in Visio.

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Image via Wikipedia There are already a number of tools which use pictorial imagery to increase this ease of use for the mainstream business user. Examples include the new “Problem Steps Recorder” in Windows 7, “Google Maps” now showing small map sections when giving directions and “Skype” bringing ease of use to the VOIP market.

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Image by Ivan Walsh via Flickr Bill Lewis describes a model for application requirements based on a bill-of-materials metamodel. In it he shows how “the imprecise and ambiguous nature of business requirements as a major factor contributing to the high costs and low success rates in system development efforts.”

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Image via Wikipedia A Standard Operating Procedure is a set of instructions having the force of a directive, covering those features of operations that lend themselves to a definite or standardized procedure without loss of effectiveness. Standard Operating Policies and Procedures can be effective catalysts to drive performance improvement and improve organizational results. Most quality [...]

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Image by Geodog via Flickr So you have decided to adopt a more formal process for getting your projects done, congratulations. It is a good decision that will help you better manage your projects, make your team more efficient and improve your chances of coming in on schedule and on budget.

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Image via Wikipedia This Acceptable Use Policy is intended to support culture of openness, trust and integrity. This policy is designed to protect employees, partners and the clients from illegal or damaging actions by individuals, either knowingly or unknowingly.

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