What is a Standard Operating Procedure?

A Standard Operating Procedures (SOP) is a type of procedure that describes how to perform a specific task. In general, a SOP is given to specific types of employees to help them perform a task. For example, in the military, a SOP might describe how to prepare a specific piece of machinery in a specific […]

How to Improve the SOP Title

Want to improve the title of your procedures? Let’s look at some ways to make the title more useful to the reader and also reflect the exact nature of the task. The title of your procedure serves several purposes: Identify purpose – distill the purpose of the task into a single sentence, remove clutter, and […]

Procedure Writing: Okay v OK

In this procedure writing course, we look at different ways to improve your SOPs, processes, and instructions materials, so you have a consistent and effective writing style. Sometimes, it’s the small things that make a difference. And a good example of this is when to do with OK, Ok, and Okay. Which one should you […]

Why Short Procedures Work Best… sometimes

If you are new to writing procedures there can be a temptation to dress up the language of the SOP to disguise your lack of experience or make the procedure sound more ‘professional’. The opposite usually happens. The procedure sounds stiff, doesn’t flow, and is often unreadable. Instead, use short words, keep to the point, […]

[How To] Number Procedures Correctly

When writing procedures, should you write one or 1? It’s a small detail but how you use numbers in SOPs influences how others interpret your instructions and perform tasks correctly. In some situations, you should use one whereas in others 1 is the correct word to use. So, which one should you use? And where? […]

Warren Buffett’s 10 Steps To Better Report Writing

Buffett writes like he speaks. Direct, immediate and without pretension. “For more than forty years, I’ve studied the documents that public companies file. Too often, I’ve been unable to decipher just what is being said or, worse yet, had to conclude that nothing was being said. If corporate lawyers and their clients follow the advice […]

Stage 1 – Get Management Buy-In Before Writing Your Procedures

Yesterday we looked at what needs to be in place before you start writing your procedures. This involves getting the funding, creating a project plan, needs assessment and/or scope of work depending on how complexity of the assignment. Once you have the budget, the next stage is to get support from Management and to find someone at an executive level who will Champion the project.

10 Step Plan For Writing Standard Operating Procedures

The aim is to introduce the key concepts involved in: Designing Writing Formatting Testing and Maintainingg Standard Operating Procedures (SOPs) These tutorials will look at how you can put together a team of writers who can write procedures to an acceptable level so that your company is better organised, both internally and customer-facing. … Some of the other topics will include: Role and Function of SOPs How to conduct a Needs Assessment How to implement SOPs How to Evaluate SOPs How to create SOP templates How to format SOPs, Process, and Flowcharts How to define a SOP At the end of the course, we’ll share some free sample SOPs and other resources that will help you write your procedures.

29 Ways to Write SOP Procedures Faster

Doing business in China has meant more business analysis, process design, proposal development, case studies and writing standard operating procedures.

As some friends on LinkedIn are also moving into business analysis and SOP writing, I thought I’d add a few tips here. While there is some overlap with technical writing, it does require a different mindset, for example, to understand the process flows and narratives that hold the procedure together.

The Gil Grissom Guide to Microsoft Word 2007

Sandra wants to know where is the Styles menu option in Microsoft Word 2007.

She wants to update her new business plan and add Notes, Messages, Quotes and other pre-formatted styles. The Styles in Microsoft Word 2003 and 2007 seem to be different.

Even Gil Grissom would have a hard time doing this.

Learn more about robots.txt from Matt Cutts

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14 Questions For Interviewing Technical Writers

Here are some tips for interviewing tech writers, for example, if your company needs to hire a contractor to complete some documentation. I’ve worked on both sides on the fence in the past, (i.e. interviewed and been interviewed) and picked up a few things in the process. Hopefully, these will be of some help. A […]

Ten Tips When Writing for the Web

Writing for the Web requires new a different approach to the writing process. Before you start writing web content, try to understand the basics of information architecture and how navigation systems work. As readers scan text on the Web, make sure that you: Write short paragraphs instead of large blocks of text Use bulleted lists […]

[Video] How To Stay Motivated 7 Days A Week

Once the initial wave of enthusiasm wears off, where do you find the motivation to give yourself a kick start? What do you do to make your next video or blog post? Here’s what I do to get myself working again. Video Blogging – How To Stay Motivated Making videos is not hard. But, the […]

How to Fail…Very Slowly

Have you noticed this obsession with speed? Everyone is doing things, real fast. Even failure has to be fast. Fail fast is the new mantra. Christopher S. Penn takes up this point, ‘Ever done this? You see a traffic jam ahead, get off at the next exit, and spend 30 extra minutes on side and […]

Proposal & RFP Writing Tips

I see it all the time. And perhaps you do too. Letters and proposals that bury the price at the very end of the document. By explaining all the benefits in the first few pages and then leaving the price for last, people believe that buyers will be pleasantly surprised when they see how much […]

Proposal Writing Tips

I see it all the time. And perhaps you do too. Letters and proposals that bury the price at the very end of the document. By explaining all the benefits in the first few pages and then leaving the price for last, people believe that buyers will be pleasantly surprised when they see how much […]

How to Expand Your Sphere of Influence Through Better Business Communications

People of influence are the men and women within an organization whose opinions count – not necessarily because they rank high on an ‘org’ chart but – because they have acknowledged experience or are associated with people of authority. This article is one in a series of five articles on how to expand your sphere […]

Using Video Marketing to Generate New Leads

Have you noticed that really successful people, the most successful in their field, rarely talk directly about their success? Instead they tend to turn the conversation and, very subtly, remind you who they’ve met, where they’ve been on business and what they plan to do next. Video lets you do something similar. Short, personal videos […]

Need Inspiration to Write? Check Your Stats!

One of the best ways to promote a Website inexpensively is to write articles about your Website’s topic and submit them to free content sites. These sites are easily found; just type submit free content into your favorite search engine. Each article you write will have a resource box that includes your name, a brief […]