Stage 6 – How to Write Standard Operating Procedures

This is Part 6 in our series on writing Standard Operating Procedures. If you’ve missed the first five, sign up for the newsletter and the while set of tutorials will be sent to you automatically.

Stage 5 – Analyzing Alternatives and Contingencies to the As Is Business Process

Yesterday we looked at the Information Gathering Phase and described different ways you can get that information from Subject Matter Experts and those in the frontline who use the procedures. In general, Business Analysts gather data through workshops and interviews. Emails work too but I prefer to see the white of their eyes. You can also collect data from reading historical documents which may give more background to the project. These may include Specifications, Requirements and Flowcharts. Gather all these and hold them in a centralized location.

Stage 4 – Sherlock Holmes & The Tale of the Information Gathering Phase

This is the part I like the most about writing procedures. It involves walking around and getting to know those who work with the actual procedure and know how it works ‘warts and all’.

Stage 3 – Establishing SOP Writing Procedures

The third stage of the procedure writing process involves setting up a framework whereby all the different writing activities are formalized.

This means that before the team starts writing the procedures, you can explain to them how the writing process to works and what is expected of each person.

Stage 2 – Organizing the Procedure Writing Team

Yesterday we showed how to get support from the Management team for the Procedure Writing project. We looked at how you need to sell the importance of the quality procedures to the Executive team and how they in turn can pass this message down the line.

Now that we have that in place we can look at the Procedure Writing team. This involves gathering the best writers (or hiring freelance contractors) and then showing them how to write the procedures based on your style guides and SOP templates.

Stage 1 – Get Management Buy-In Before Writing Your Procedures

Yesterday we looked at what needs to be in place before you start writing your procedures. This involves getting the funding, creating a project plan, needs assessment and/or scope of work depending on how complexity of the assignment. Once you have the budget, the next stage is to get support from Management and to find someone at an executive level who will Champion the project.

Stage 0 – Before You Start Writing Standard Operating Procedures

Yesterday we looked at the lifecycle of writing Standard Operating Procedures. We outlined ten different stages in the writing process. What we’ll discuss today is what needs to be done before you start the actual writing. This includes the prep work necessary before the writing team is assembled and also other issues such as getting […]

10 Step Plan For Writing Standard Operating Procedures

The aim is to introduce the key concepts involved in: Designing Writing Formatting Testing and Maintainingg Standard Operating Procedures (SOPs) These tutorials will look at how you can put together a team of writers who can write procedures to an acceptable level so that your company is better organised, both internally and customer-facing. … Some of the other topics will include: Role and Function of SOPs How to conduct a Needs Assessment How to implement SOPs How to Evaluate SOPs How to create SOP templates How to format SOPs, Process, and Flowcharts How to define a SOP At the end of the course, we’ll share some free sample SOPs and other resources that will help you write your procedures.

6 Examples of Standard Operating Procedures (with Office template)

What I’ve done this week is share 7 examples of different standard operating procedures examples (also called SOPs) so you can see how different organizations write, formant, and design their own procedures. Over the coming weeks, we will anaylze these documents and prepare a series of templates that will help you write SOPs for different industries and different sectors.

Business Process Design Tutorial # 1: Why, What & How?

At the end of the workshop, our client confessed, ‘I didn’t know our business worked like that’.

We’d come onsite and over three months mapped out the processes in his Finance, Sales and Operations Depts. For me, one of the most rewarding aspects of Business Analysis is discovering how a business works and then mapping it out in Visio.

How to Stop SOP Templates From Crashing

Is there anything worse than writing Standard Operating Procedures all afternoon and then… Word crashes! If your Microsoft Word files suddenly become huge and start crashing, here’s one way to fix it. I’ve creating some very large SOPs in Microsoft Word and learnt a few ways to control these documents.

29 Ways to Write SOP Procedures Faster

Doing business in China has meant more business analysis, process design, proposal development, case studies and writing standard operating procedures.

As some friends on LinkedIn are also moving into business analysis and SOP writing, I thought I’d add a few tips here. While there is some overlap with technical writing, it does require a different mindset, for example, to understand the process flows and narratives that hold the procedure together.

Proposal & RFP Writing Tips

I see it all the time. And perhaps you do too. Letters and proposals that bury the price at the very end of the document. By explaining all the benefits in the first few pages and then leaving the price for last, people believe that buyers will be pleasantly surprised when they see how much […]

Proposal Writing Tips

I see it all the time. And perhaps you do too. Letters and proposals that bury the price at the very end of the document. By explaining all the benefits in the first few pages and then leaving the price for last, people believe that buyers will be pleasantly surprised when they see how much […]

Procedures Writing Guidelines

Image via Wikipedia A Standard Operating Procedure is a set of instructions having the force of a directive, covering those features of operations that lend themselves to a definite or standardized procedure without loss of effectiveness. Standard Operating Policies and Procedures can be effective catalysts to drive performance improvement and improve organizational results. Most quality […]

Process Design – Tips for Helping Your Team Adapt

Image by Geodog via Flickr So you have decided to adopt a more formal process for getting your projects done, congratulations. It is a good decision that will help you better manage your projects, make your team more efficient and improve your chances of coming in on schedule and on budget.

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