A Standard Operating Procedures (SOP) is a type of procedure that describes how to perform a specific task. In general, a SOP is given to specific types of employees to help them perform a task. For example, in the military, a SOP might describe how to prepare a specific piece of machinery in a specific … [Read more…]
Use the following checklist to write the narrative section in standard operating procedures. Essentially, there are three things to be aware of: 1. The numbering of the steps 2. The description of the actions 3. The accuracy of the steps and actions in relation to the diagram. Later, we’ll look at how to write the … [Read more…]
How can you write procedures so that readers can perform the task correctly, the first time and every time? Most procedure writers make the mistake of adding too much information, and cluttering up the text, or leaving critical information out, so the reader can not perform the task. In this tutorial, let’s look at how … [Read more…]
What do we mean by the location in procedures? It’s WHERE the user performs the actual task. Inexperienced procedure writers often assumes the reader will know where to perform the action. But this is not always the case. Often readers are starting cold. How can you fix this? Learn more about this Standard Operating Procedure … [Read more…]
Recently, we looked at how much detail is required when writing procedures. Let’s look at the title section of your procedure. As this is the first piece of content the reader encounters, so it’s important to give it some thought. You want to make sure it’s accurate but also effective. For example, how long should … [Read more…]
Should I add screenshots to my procedures? It depends for several reasons. For example, when writing SOPs, I prefer to add a high res process diagram at the end of the procedure. This shows it connections to other procedures and exchanges between actors. However, sometimes it helps to include a procedure in the procedure if, … [Read more…]
Action steps are the individual steps performed in a procedure. Most procedures are performed in a sequence, however, you also need to consider other factors, such as multiple choices when performing a task, its secondary tasks, and other related procedures. To round off the procedure, it helps to put it in context – where does … [Read more…]
Want to improve the title of your procedures? Let’s look at some ways to make the title more useful to the reader and also reflect the exact nature of the task. The title of your procedure serves several purposes: Identify purpose – distill the purpose of the task into a single sentence, remove clutter, and … [Read more…]
In this procedure writing course, we look at different ways to improve your SOPs, processes, and instructions materials, so you have a consistent and effective writing style. Sometimes, it’s the small things that make a difference. And a good example of this is when to do with OK, Ok, and Okay. Which one should you … [Read more…]
If you are new to writing procedures there can be a temptation to dress up the language of the SOP to disguise your lack of experience or make the procedure sound more ‘professional’. The opposite usually happens. The procedure sounds stiff, doesn’t flow, and is often unreadable. Instead, use short words, keep to the point, … [Read more…]
Before you start writing your procedure, give some thought to how this will benefit them both from a personal and business level. In other words, you can encourage the reader to use your procedures if you describe the ways their life will be easier if they follow the steps exactly as you have written them. … [Read more…]
How much information do you need to include in your SOP? One of the dilemmas for procedure writing is working out what level of detail is required when creating SOPs (standard operating procedures). Too little and the user can’t perform their tasks correctly. Too much and the documents seem so dense that nobody wants to … [Read more…]
When writing procedures, should you write one or 1? It’s a small detail but how you use numbers in SOPs influences how others interpret your instructions and perform tasks correctly. In some situations, you should use one whereas in others 1 is the correct word to use. So, which one should you use? And where? … [Read more…]
Why are naming conventions so important in procedure writing? If you’re responsible for writing SOPs, then you need to develop naming conventions that help you control how procedures are written, reviewed, published, and archived. Don’t worry – it’s not as difficult as it sounds. Naming Conventions 101 The first question is: what are naming conventions? … [Read more…]
Once the SOPs and Procedures are signed off, we need to publish them. This process is relatively simple… if the correct guidelines are for naming conventions, track changes, documents are converted to PDF correctly, uploaded to the Document Management System, and outdated documents are moved to the Archive folders.
We’ve now completed seven stages in the Procedure writing process. From gathering the requirements, interviewing the Subject Matter Experts, drafting the procedures and getting them reviewed. This takes us up the stage where the documents must be signed off by the Project Stakeholders. While this seems straightforward, there are a few hazards that need to be avoided.
In Part 7 in our series on writing Standard Operating Procedures we look at how to test the Procedures. The first question is who tests the procedure? One of the risks of testing your own procedure is that you’ve become snowblind to how the process actually works and fail to see steps that need to be captured. Also, you may take things for granted which the reader needs to be aware of, such as security precautions or items that need to be in place for the procedure to work.