How to Improve the SOP Title

sop-title-improve

Want to improve the title of your procedures? Let’s look at some ways to make the title more useful to the reader and also reflect the exact nature of the task.

The title of your procedure serves several purposes:

  1. Identify purpose – distill the purpose of the task into a single sentence, remove clutter, and prioritize what the objective of this procedure. This helps you as a writer to write more useful instructions, and also clarifies for the reader what they can expect. So, if the title of the procedure is used to create expectations, then develop the text to explain how to achieve this.
  2. Orient readers – this helps them understand where they are and confirms if they are in the correct part of the document set. If not, include links to other relevant procedure in the For More Information section at the end of the page.
  3. Starting Point – as the reader may be new to the company, using your product etc, they may not know which procedures are possible to perform. For this reason, identify all possible procedures on a master page and explain as concisely as possible the benefit and outcome of each one.
  4. Remove ambiguity – write from the user’s perspective. Avoid in-house terms. Remove acronyms. Also, use terms the user will understand. It’s fine to define terms or cross-reference to a glossary.

Two other ways to improve your procedures:

  1. Link to Other Relevant Procedures – avoid making the reader search for information, such as definitions or associated procedures. Your aim is to keep them on the page and help them perform their task at one sitting.
  2. Business Rich Screenshots – only include these if they add value. For example, if it’s not obvious where in the user interface a specific icon is displayed, then take a screenshot, crop it and highlight exactly where the icon is located. Don’t include screenshots unless they provide business information and clarify how this step in the procedure should be performed. A second example is a field that may be ‘hidden’ unless, for example, a checkbox is selected. Highlighting this helps the user use the product and also makes them feel you’re fighting their corner.

What else would you add?

Get free and premium MS Word, Excel and Apple templates today


Acceptance Test Plan

Contingency Plan

Software Development Templates

Acquisition Plan

Conversion Plan

Software Requirements Specification

Action Plan

Cost Benefit Analysis

Software Testing

API Documentation

Database Design

Standard Operating Procedures (SOP)

Audience Analysis

Datasheet

Statement of Work

Availability Plan

Deployment Plan

System Administration Guide

Bill of Materials

Design Document

System Boundary

Business Case

Disaster Recovery Plan

System Design Document

Business Continuity

Disposition Plan

System Specifications

Business Plan

Documentation Plan

Technical Writing Templates

Business Process

Employee Handbook

Test Plan

Business Requirements

Error Message Guide

Training Plan

Business Rules

Expression of Interest

Transition Plan

Capacity Plan

Fact Sheet

Troubleshooting Guide

Case Study

Feasibility Study

Use Case

Change Management Plan

Functional Requirements

User Guide

Communication Plan

Grant Proposal

Verification and Validation Plan

Concept of Operations

Implementation Plan

White Papers

Concept Proposal

Installation Plan

Work Instructions

Configuration Management Plan

Interface Control Document

Software Development Templates

Acceptance Test Plan

Maintenance Plan

Software Requirements Specification

Acquisition Plan

Market Research

Software Testing

Action Plan

Marketing Plan

Standard Operating Procedures (SOP)

API Documentation

Needs Statement

Statement of Work

Audience Analysis

Operations Guide

System Administration Guide

Availability Plan

Policy Manual

System Boundary

Bill of Materials

Project Plan

System Design Document

Business Case

Proposal Manager Templates

System Specifications

Business Continuity

Proposal Template

Technical Writing Templates

Business Plan

Quality Assurance Plan

Test Plan

Business Process

Release Notes

Training Plan

Business Requirements

Request for Proposal

Transition Plan

Business Rules

Risk Management Plan

Troubleshooting Guide

Capacity Plan

Scope of Work

Use Case

Case Study

Security Plan

User Guide

Change Management Plan

Service Level Agreement (SLA)

Verification and Validation Plan

Communication Plan

Setup Guide

White Papers

Concept of Operations

Social Media Policy

Work Instructions

Concept Proposal

Contingency Plan

 

Configuration Management Plan

Conversion Plan