5 Ways to Highlight Where Procedures Are Performed

What do we mean by the location in procedures? What we mean is WHERE does the user perform this actual task. This might seem obvious but what can happen is: The writer assumes the reader will know where to perform the action. The place in the application, for example, a menu option is in different […]

Procedure Writing: How to Create ‘Action’ Steps

Action steps are the individual steps performed in a procedure. Most procedures are performed in a sequence, however, you also need to consider other factors, such as multiple choices when performing a task, its secondary tasks, and other related procedures. To round off the procedure, it helps to put it in context – where does […]

How to Prioritize SOPs When Controlling Documents

What’s the simplest way to control numerous SOPs documents, especially if you’re managing a team across different business units?

Stage 7. How to Test Standard Operating Procedures

In Part 7 in our series on writing Standard Operating Procedures we look at how to test the Procedures. The first question is who tests the procedure? One of the risks of testing your own procedure is that you’ve become snowblind to how the process actually works and fail to see steps that need to be captured. Also, you may take things for granted which the reader needs to be aware of, such as security precautions or items that need to be in place for the procedure to work.

Stage 6 – How to Write Standard Operating Procedures

This is Part 6 in our series on writing Standard Operating Procedures. If you’ve missed the first five, sign up for the newsletter and the while set of tutorials will be sent to you automatically.

How to Fix Corrupt & Damaged Microsoft Word Documents – Part 2

Last week we showed you how Bullet Lists can crash MS Word. We outlined some techniques to reduce the file size, mostly by creating pre-formatted bullet lists in advance. But what happens if you’re given a Standard Operating Procedure whose file size is already bloated to massive proportions. It’s too late to create new styles […]