20 Ways to Improve the Narrative Section in SOPs

The following checklist describes how to write the narrative for procedures. Essentially, there are three things to be aware of: 1. The numbering of the steps 2. The description of the actions 3. The accuracy of the steps and actions in relation to the diagram. Later, we’ll look at how to write the actual procedure. […]

Procedure Titles: 5 Ways to Improve

Recently, we looked at how much detail is required when writing procedures. Let’s look at the title section of your procedure. This will be the first piece of content the reader encounters, so it’s important to give it some thought.  You want to make sure it’s accurate but also effective. For example, how long should […]

Procedure Writing: How to Create ‘Action’ Steps

Action steps are the individual steps performed in a procedure. Most procedures are performed in a sequence, however, you also need to consider other factors, such as multiple choices when performing a task, its secondary tasks, and other related procedures. To round off the procedure, it helps to put it in context – where does […]

Why Short Procedures Work Best… sometimes

If you are new to writing procedures there can be a temptation to dress up the language of the SOP to disguise your lack of experience or make the procedure sound more ‘professional’. The opposite usually happens. The procedure sounds stiff, doesn’t flow, and is often unreadable. Instead, use short words, keep to the point, […]

SOP Writing – How Much Detail Is Required?

How much information do you need to include in your SOP? One of the dilemmas for procedure writing is working out what level of detail is required when creating SOPs (standard operating procedures). Too little and the user can’t perform their tasks correctly. Too much and the documents seem so dense that nobody wants to […]