Yesterday we looked at the Information Gathering Phase and described different ways you can get that information from Subject Matter Experts and those in the frontline who use the procedures. In general, Business Analysts gather data through workshops and interviews. Emails work too but I prefer to see the white of their eyes. You can also collect data from reading historical documents which may give more background to the project. These may include Specifications, Requirements and Flowcharts. Gather all these and hold them in a centralized location.
The aim is to introduce the key concepts involved in: Designing Writing Formatting Testing and Maintainingg Standard Operating Procedures (SOPs) These tutorials will look at how you can put together a team of writers who can write procedures to an acceptable level so that your company is better organised, both internally and customer-facing. … Some of the other topics will include: Role and Function of SOPs How to conduct a Needs Assessment How to implement SOPs How to Evaluate SOPs How to create SOP templates How to format SOPs, Process, and Flowcharts How to define a SOP At the end of the course, we’ll share some free sample SOPs and other resources that will help you write your procedures.
At the end of the workshop, our client confessed, ‘I didn’t know our business worked like that’.
We’d come onsite and over three months mapped out the processes in his Finance, Sales and Operations Depts. For me, one of the most rewarding aspects of Business Analysis is discovering how a business works and then mapping it out in Visio.
Image via Wikipedia A Standard Operating Procedure is a set of instructions having the force of a directive, covering those features of operations that lend themselves to a definite or standardized procedure without loss of effectiveness. Standard Operating Policies and Procedures can be effective catalysts to drive performance improvement and improve organizational results. Most quality … [Read more…]
Image by Geodog via Flickr So you have decided to adopt a more formal process for getting your projects done, congratulations. It is a good decision that will help you better manage your projects, make your team more efficient and improve your chances of coming in on schedule and on budget.